FAQ
Shipping
Where do you ship?
We ship worldwide, with a focus on the USA, UK, and Australia.Free shipping is available on qualifying orders.
How long does delivery take?
Delivery times vary by region:
- USA & UK: 7–14 business days
- Australia: 10–18 business days
We also offer express shipping options at checkout for faster delivery.
Products & Materials
Are your leather products made from real leather?
Yes. All our Leather Jackets and Leather Bags are made from Genuine Full-Grain Leather or Top-Grain Leather.
We do not use bonded leather or synthetic alternatives.
Our Championship Belts feature straps made from Genuine Cowhide Leather.
What leather grades do you use for bags?
We use:
- Full-Grain Leather (highest quality, natural texture, long-lasting)
- Top-Grain Leather (smooth finish, durable, refined appearance)
Each product page clearly mentions the leather grade used.
Custom Orders
Can I order a custom leather jacket in my size?
Yes. We offer full Custom Leather Jackets with personalized sizing.
Simply share your measurements with us, and we’ll craft a jacket tailored specifically for you.
Can I design a custom championship belt?
Absolutely. Our Custom Championship Belts allow full personalization, including:
✔ Plate design
✔ Metal finish (Gold, Silver, Nickel)
✔ Leather strap color
✔ Engraving text
✔ Artwork details
Contact us or visit our Custom Belts section to get started.
Payments
Is your payment method secure?
We accept secure online payments through trusted payment providers available during checkout.
Your payment information is processed securely. We do not store your complete payment details.
Returns & Care
What is your returns policy?
We offer a 30-day return policy on all standard products.
- Custom orders are non-refundable unless there is a manufacturing defect
- Please review our full Returns Policy for details
How do I care for my leather products?
To keep your leather in top condition:
✔ Use leather conditioner every few months
✔ Avoid direct sunlight and moisture exposure
✔ Store in a cool, dry place
With proper care, your Leather Jackets and Leather Bags will age beautifully and develop richer character over time.
Still have questions?
We're here to help you anytime. Email: support.theurbanparcel@gmail.com
The Urban Parcel
Crafted for quality. Delivered with care.
