Privacy Policy

Last Updated: August 5, 2026

Welcome to The Urban Parcel ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit or make a purchase from our website.

Company Information

  • Business Name: The Urban Parcel
  • Company Number: 17374712
  • Registered Address: Office 1541, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom

Information We Collect

When you use our website, we may collect the following information:

Information You Provide

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account details (if you create an account)
  • Order history
  • Messages sent to our customer support team

Payment Information

All payments are processed securely through trusted payment providers integrated with Shopify. We do not store your complete debit or credit card details on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source
  • Shopping activity
  • Cookie identifiers

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Verify and manage your account
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and enhance website security
  • Respond to enquiries
  • Comply with legal and regulatory obligations
  • Send promotional emails and special offers where you have given your consent

Products We Offer

The Urban Parcel specialises in premium leather products and accessories, including:

  • Leather Jackets & Apparel
  • Men's Leather Bags
  • Women's Leather Bags
  • Championship Belts

Information collected during your purchase is used solely to process and fulfil your order.

Cookies

We use cookies and similar technologies to improve your shopping experience.

Cookies help us to:

  • Remember your shopping cart
  • Save your preferences
  • Keep you signed in (where applicable)
  • Analyse website traffic
  • Measure advertising performance
  • Improve website functionality

You can control or disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

Third-Party Services

To operate our online store efficiently, we work with trusted third-party providers.

Shopify

Our website is powered by Shopify, which securely hosts our online store, processes orders, and manages customer information necessary to provide our services.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve website performance, usability, and customer experience.

Meta Pixel

We use Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram and to deliver more relevant advertisements.

Other Trusted Service Providers

We may also share limited information with trusted providers for:

  • Payment processing
  • Shipping and delivery
  • Fraud prevention
  • Email communications
  • Website security and maintenance

These providers only receive the information necessary to perform their services and are required to protect your personal information.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties involved in processing your orders or where required by law.

Data Security

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

While no online system can guarantee absolute security, we continually work to safeguard your information using industry-standard practices.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR & GDPR

If you are located in the United Kingdom or the European Economic Area (EEA), you have the right to:

  • Request access to your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information in a portable format
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

The Urban Parcel

Company Number: 17374712

Registered Address:
Office 1541
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Website: https://theurbanparcel.com/

Email: support@theurbanparcel.com