Last Updated: August 5, 2026

Thank you for shopping with The Urban Parcel. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and what to do if your parcel is delayed or lost.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information, where available.

Please note that processing times may be extended during peak shopping periods, promotional events, or public holidays.

Delivery Times

Estimated delivery times are as follows:

United Kingdom

Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days (where available)

International Orders

Estimated delivery times vary depending on the destination country:

Europe: 5–10 business days
United States & Canada: 7–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Charges

Shipping costs are calculated during checkout based on:

Delivery destination
Package size and weight
Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, The Urban Parcel may offer free shipping promotions. These offers are subject to the terms displayed at the time of purchase.

International Shipping

The Urban Parcel ships to selected international destinations.

Please note:

Customers are responsible for any customs duties, import taxes, VAT, or other local charges imposed by their country's customs authorities unless otherwise stated at checkout.
Customs processing may occasionally cause delivery delays beyond our control.

We recommend checking your country's import regulations before placing an order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

If you do not receive your tracking information within a reasonable time after dispatch, please contact our customer support team.

Delayed Deliveries

While we work with trusted courier partners, unexpected delays can occasionally occur due to:

Severe weather conditions
Public holidays
Customs inspections
High shipping volumes
Courier network disruptions

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the shipping carrier to investigate the delay.

Lost or Missing Parcels

If your parcel appears to be lost:

Check the tracking information provided.
Confirm your shipping address is correct.
Check with household members or neighbours who may have accepted delivery.
Contact the courier for additional delivery information.

If your parcel still cannot be located, please contact us. We will investigate the issue with the shipping carrier and work towards an appropriate resolution, which may include a replacement or refund where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

The Urban Parcel cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it is dispatched.

Shipping Restrictions

Certain products may not be available for delivery to all countries due to shipping regulations or courier restrictions.

If we are unable to fulfil your order, we will notify you as soon as possible and issue a full refund where appropriate.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

The Urban Parcel

Company Number: 17374712

Registered Address:
Office 1541
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Website: https://theurbanparcel.com

Email: support@theurbanparcel.com